Leader Pro Scaffold Towers

Delivery Information

Delivery Policy

Last Updated: 13 July 2026

At Leader Pro Ltd, we are committed to providing a fast, reliable and transparent delivery service. This Delivery Policy explains our delivery times, charges and procedures for all orders placed through www.scaffold-tower.uk.

Delivery Areas

We deliver throughout the United Kingdom.

Our standard delivery service covers mainland England, Scotland and Wales. We can also deliver to Northern Ireland, the Scottish Highlands, Scottish Islands, the Isle of Man, the Isle of Wight and the Channel Islands, although additional delivery charges and longer delivery times may apply.

If your delivery address falls within one of these locations, we recommend contacting us before placing your order so we can provide an accurate delivery quotation.

Delivery Charges

Our standard UK mainland delivery charges are based on the total order value:

Order Value Delivery Charge
Up to £399.99 £25.00
£400.00 and above FREE

Delivery charges are calculated during checkout and displayed before payment is completed.

Additional delivery charges may apply to remote locations, including:

  • Scottish Highlands

  • Scottish Islands

  • Northern Ireland

  • Isle of Man

  • Isle of Wight

  • Channel Islands

  • Other offshore or remote UK postcodes

Where an additional charge applies, we will contact you for approval before dispatching your order.

Order Processing

Orders placed before 1:00pm (Monday to Friday) are normally processed and dispatched on the same working day, subject to:

  • Product availability

  • Payment authorisation

  • Successful fraud and security checks

Orders received after 1:00pm, at weekends or on UK public holidays will normally be processed on the next working day.

Delivery Times

For most mainland UK addresses, orders are typically delivered on the next working day after dispatch.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to factors outside our control, including:

  • Severe weather

  • Courier delays

  • Traffic disruption

  • Industrial action

  • Force majeure events

If a product is temporarily out of stock or subject to a longer lead time, we will contact you as soon as possible with an updated delivery estimate.

Tracking Your Order

Once your order has been dispatched, we will send a dispatch confirmation email containing tracking information where available.

If you have not received tracking information within one working day of dispatch, please contact our customer service team.

Delivery Requirements

Please ensure:

  • The delivery address is complete and accurate.

  • Someone is available to accept delivery where required.

  • Suitable access is available for larger deliveries.

Leader Pro Limited cannot accept responsibility for delays caused by incorrect delivery information supplied by the customer.

Failed Deliveries

If delivery cannot be completed because:

  • nobody is available to receive the goods;

  • the delivery address is incorrect;

  • access is restricted; or

  • the courier is unable to complete delivery,

the courier may attempt re-delivery or return the goods to us.

Additional delivery charges may apply where re-delivery is required.

Inspection of Goods

Please inspect your order immediately upon delivery.

If any items are:

  • damaged;

  • missing;

  • incorrect; or

  • appear to have been damaged during transit,

please notify us within 48 hours of receiving your order.

Where possible, please photograph any damage before moving or assembling the goods.

We will investigate the issue promptly and, where appropriate, arrange a replacement, collection or other appropriate remedy.

Ownership and Risk

Responsibility for the goods passes to the customer once the order has been successfully delivered to the delivery address provided.

Ownership of the goods remains with Leader Pro Limited until full payment has been received.

Click & Collect

We do not currently offer a Click & Collect service.

Delivery Questions

If you have any questions regarding delivery, please contact us.

Leader Pro Ltd

Telephone: 0800 222 9069

Email: info@scaffold-tower.uk

Website: www.scaffold-tower.uk

Customer Service Hours:

Monday to Friday

9:00am – 5:00pm (excluding UK public holidays)