Privacy Statement

Privacy Policy

Last Updated: 13 July 2026

Leader Pro Ltd ("Leader Pro", "we", "us" or "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.scaffold-tower.uk, create an account, place an order, contact us, or subscribe to our marketing communications.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Leader Pro Ltd is the Data Controller responsible for the personal information collected through this website.

Leader Pro Ltd

Company Registration Number: 17308472

VAT Registration Number: 523 6076 04

Registered Office:

Leader Pro Ltd
Unit 20 Block B
Evans Business Centre
Lakesview International Business Park
Hersden
Canterbury
CT3 4AL

Website: www.scaffold-tower.uk

Email: info@scaffold-tower.uk

Telephone: 0800 222 9069

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

Full name
Company name (where applicable)
Billing address
Delivery address
Email address
Telephone number

Account Information

If you create an account with us, we may store:

Username
Encrypted password
Saved addresses
Order history
Saved products or wish lists (where available)

Order Information

We may collect:

Products purchased
Order values
Delivery information
Payment status
Refund history
Warranty claims
Customer service enquiries

Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Date and time of access
Pages viewed
Time spent on pages
Referral website
Cookie information

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Deliver products.
Respond to enquiries.
Provide customer support.
Process returns and refunds.
Manage warranties.
Improve our website and customer experience.
Detect and prevent fraud.
Maintain website security.
Comply with legal and regulatory obligations.
Send marketing communications where you have given your consent.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases.

Contract

To process your order, deliver goods and provide customer support.

Legal Obligation

To comply with taxation, accounting and other legal requirements.

Legitimate Interests

To improve our website, prevent fraud, protect our business and maintain customer relationships.

Consent

Where you have chosen to receive marketing emails or other promotional communications.

You may withdraw your consent at any time.

5. Payment Information

We use Stripe as our secure online payment provider.

When you make a purchase, your payment information is transmitted securely and directly to Stripe using industry-standard encryption.

Leader Pro Ltd does not store or have access to your full debit or credit card details.

Stripe processes payment information in accordance with its own Privacy Policy.

For further information please visit:

https://stripe.com/gb/privacy

6. Sharing Your Information

We only share your personal information where necessary to operate our business and fulfil your order.

Stripe

To securely process payments and help prevent fraudulent transactions.

Mailchimp

If you subscribe to receive marketing communications, we use Mailchimp, provided by Intuit Inc., to manage and send our email newsletters and promotional emails.

Information shared with Mailchimp may include:

Name
Email address
Marketing preferences
Email engagement information (such as opens and clicks)

Mailchimp processes this information on our behalf in accordance with its Privacy Policy.

For more information please visit:

https://mailchimp.com/legal/privacy/

Courier & Delivery Partners

To deliver your order we may share:

Name
Delivery address
Telephone number
Email address (where required)

Website & IT Providers

Companies providing website hosting, cloud services, website security, email hosting and technical support.

Professional Advisers

Including accountants, insurers and legal advisers where necessary.

Government & Regulatory Authorities

Where disclosure is required by law or necessary to protect our legal rights.

We never sell, rent or trade your personal information to third parties for their own marketing purposes.

7. Cookies

Our website uses cookies to:

Keep your shopping basket active.
Remember your preferences.
Improve website performance.
Analyse website usage.
Improve security.
Measure the effectiveness of advertising campaigns.

Some cookies are essential for the operation of our website.

Non-essential cookies will only be used where you have provided your consent through our cookie banner.

You can change your cookie preferences at any time through your browser settings.

Please also read our separate Cookie Policy.

8. Marketing Communications

If you choose to receive marketing communications, we may use Mailchimp to send you:

Product launches
Promotions
Exclusive offers
Company news
Industry updates

We will only send marketing communications where:

you have opted in to receive them; or
we are otherwise permitted to do so by law.

You may unsubscribe at any time by:

Clicking the Unsubscribe link included in every marketing email; or
Contacting us at info@scaffold-tower.uk.

9. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Customer orders – 7 years
Accounting records – 7 years
Warranty records – Duration of the warranty plus any applicable legal limitation period
Customer service enquiries – Normally up to 3 years
Marketing preferences – Until consent is withdrawn

Where information is no longer required, it will be securely deleted or anonymised.

10. International Data Transfers

Some of our trusted service providers, including Stripe and Mailchimp, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure appropriate safeguards are in place in accordance with UK GDPR. These safeguards may include:

UK International Data Transfer Agreements (IDTAs);
the UK Addendum to the European Commission's Standard Contractual Clauses; or
transfers to countries recognised as providing an adequate level of data protection.

We take reasonable steps to ensure your personal information remains protected wherever it is processed.

11. Data Security

We take the security of your personal information seriously.

Our security measures include:

SSL encrypted website connections (HTTPS)
Secure payment processing via Stripe
Password-protected systems
Firewall protection
Restricted staff access
Secure backups
Regular software updates
Malware monitoring

Although we use appropriate security measures, no internet transmission can ever be guaranteed to be completely secure.

12. Your Rights

Under UK GDPR you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Request restriction of processing.
Object to processing.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact:

info@scaffold-tower.uk

13. Children's Privacy

Our website is intended for adults purchasing access equipment and related products.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that personal information has been collected from a child, we will delete it promptly.

14. Third-Party Websites

Our website may contain links to external websites.

Leader Pro Ltd is not responsible for the privacy practices or content of those websites.

Please review their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on our website together with the "Last Updated" date shown at the top of this page.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

17. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact: